Return & Exchange Policy

Exchange Policy

Dheu.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy. The details of the products or product specifications
(weight, colour, handwork details, size, etc.) as shown on our website are only approximate values. While Dheu shall endeavour to ensure the accuracy of order of the products,
there may be variations in colour of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting,
digital photography limitations, difference in displays or any other technical or technological reasons. A customer must place an order keeping in mind that minor variation
may occur in colour, weight, andwork, size, etc. as seen on the website against the actual product received. For reference a new customer can check the reviews in our facebook page

https://www.facebook.com/pg/dheuonline/reviews

and the customers’ pictures in Dheu products

https://www.facebook.com/pg/dheuonline/photos/?tab=album&album_id=1553074195005729


Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 8777565409 or email us at info@dheu.in mentioning your Order ID. We will personally ensure that a
brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.


Do’s and Don’ts while receiving a Parcel

1. For any Cash on delivery packages Customers are not authorized to open the packet before payment.

2. If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person

3. The Delivery man’s duty is limited with the delivery of the package to you safely.No more discussion should be entertained .

4. Do not give any tips to the delivery person as we are paying well enough to the agencies.

5.While you are ordering a cash on delivery order it is your responsibility to keep someone present at the address at working hours i.e 11am to 6pm.
We can not assure that the delivery agency will call you before delivery.


Return policies

1)If you have a problem first drop a message in whats app 8420031006 and email at info@dheu.in

2) In case of receipt of product in damaged condition or, with manufacturing defect or a wrong item has been received, kindly contact us Whatsapp Booking – 8420031006 Helpline – 8420031006/8777565409 within 24 hours of receipt of item.

3) It’s very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us
otherwise no credit or replacement shall be given on such cases.

4) Always mention the issues associated with a single order delivery or a package delivery at the same time.

5) Be very much specific while describing the problem because all the returned items are throughly examined for defects and other related issues.

6) Return your items via a registered airmail / courier as instructed in our return authorization mail. No other processes will be entertained.

7) At any circumstances, the amount of the item will be refunded only and not the shipping amount.

8) Do return within 7 working days of confirmation from our end. Always return with original packing & original condition (no altered, washed, worn and used items). Always include a copy of the original invoice you received from us.

9) The garment or garments you return, will be examined throughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.

10) Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damage happens in transit or the package doesn’t get delivered to us, then we are sorry to say that we cannot help you.


Reasons of Exchange

1. Defective Item delivered.

2. Wrong Item delivered

3.You have changed your mind.


Reasons we don’t exchange

1. Complain about material ( We clearly mention each and every detail about material and quality hence product should be brought after reading product information properly)
2.Deffect occurred at your place.
3.You are informing after 3 days.
4.If exchange done once in the same order no.
Shipping Charges for exchange:
5. Where we agree to exchange on customer request without any valid ( Valid as per our definition) reason, customer needs to bear a shipping charge RS.70 to Rs 300 depending on service location. Exchanged product price should be equal or greater than the received product.


Refund 

A purchased product is normally not be refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us at info@dheu.in or feel free call us at 8420031006 / 8777565409 with your order no. and product details.Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount.After receiving back the product at our warehouse we assure you that we will initiate the refund of your money within 7 business days. The refund amount will be credited back as per the banking guidelines of your bank.


Availability of products
1. the exchange of same design is subject to availability.
2 . in case of exchange the selection of new product must be done within 3 days after delivery
3. Exchange can be done only once
We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique– one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.


Color and Description Disclaimer:

We at Dheu.in do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer.